Postage,Payments &Returns
 

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All items are posted via myHermes which will be tracked.

You should receive your items within 3-5 business days.  

Postage

 

Standard Postage is £4.95 - This is for as many items as you wish to add to your order dispatched to one postal address.

Gift Vouchers - Postage is £1.95 if you purchase one of Colglen Gifts Gift Vouchers.  This will be sent by Royal Mail in the First Class post to one postal address.

Greetings Cards - Postage is £1.95 for 2 cards, any more than 2 and it would need to go Standard postage.

Collection - Orders can be arranged to be collected from YO41 area by appointment only.

Please message me to arrange.

Payments

 

All payments received are via Paypal, Debit or Credit Card, Apple Pay, Clearpay or Klarna.  If this is not suitable please contact me so that we can arrange another suitable payment method for you,

such as bank transfer.

Colglen Gifts now offers payment via Clearpay or Klarna to help spread the cost interest free.

Terms of Service (clearpay.co.uk)

Terms and Conditions Klarna UK

Paypal User Agreement - PayPal UK

Payments Terms & Conditions (Apple.com)

Returns

 

If your item arrives damaged, please inform us straight away within 24 hours so that I can resolve this for you.

Please take a photo of the box the order arrives in and of the damaged items so that I can establish if this was caused in transit, if the item is still in stock a replacement will be sent out to you.  If the item is no longer in stock a refund will be given.

Returns are accepted within 24 hours from when you receive your order.  Please contact me to inform me if you wish to return an item.

The return cost will be given for the items returned only, as long as they are in the new condition as sent.

The postage cost paid at the time of the order will be deducted from your refund.